Your Privacy Is Our Responsibility

1 Introduction and Overview

ace 356 is an online entertainment and betting platform serving users in Bangladesh. We believe that protecting the personal information of our members is a fundamental responsibility. This privacy policy explains what types of information we collect, how we use it, who we may share it with, and what steps we take to keep your information secure.

This policy applies to the ace 356 website, mobile application, and other digital services. Whether you create an account on ace 356, make a deposit, play games, or contact our customer support — this policy applies in every case.

2 Information We Collect

We need to collect certain information to manage accounts on ace 356, provide services, and ensure security. This information falls into two main categories.

2.1 Information You Provide Directly

The information you give us directly during registration and account management includes:

• Full name, date of birth, and gender
• Mobile number and email address
• Government-issued ID details used for identity verification
• Payment account details for deposits and withdrawals (bKash, Nagad, Rocket, or bank account)
• Messages or complaints you send to customer support

2.2 Automatically Collected Information

When you use the platform, our system automatically records certain technical information:

• Device type, operating system, and browser version
• IP address and geographic location of the connection
• Login time, session duration, and browsing behaviour
• Game history, bet amounts, and transaction records
• Data collected through cookies and similar tracking technologies

3 Purpose of Using Information

ace 356 uses collected information only for specific and lawful purposes. The main reasons we use your information are detailed below:

3.1 Account Management and Service Delivery

Information is used to verify member identity, keep accounts active, process deposits and withdrawals, and provide bonuses or promotional offers.

3.2 Security and Fraud Prevention

We analyse login history and transaction patterns to detect and prevent unauthorised access, suspicious transactions, and misuse of the platform. SSL encryption and two-factor authentication are part of this process.

3.3 Customer Support

Your information is used to assist you through 24/7 live chat and email support, and to track the history of previous issues.

3.4 Responsible Gaming Programme

ace 356 encourages members to practise responsible gaming. To this end, we monitor gaming behaviour so that timely support can be provided if a member shows unusual playing patterns. This monitoring is done solely for the member's protection.

3.5 Legal Compliance

We retain necessary information to comply with applicable laws and regulations and to respond to lawful requests from relevant authorities.

4 Information Sharing Policy

ace 356 never sells members' personal information to third parties. However, limited information may be shared with certain parties under specific circumstances and strict conditions:

4.1 Payment Processors

The necessary transaction information is shared with relevant financial institutions to complete transactions through payment methods such as bKash, Nagad, Rocket, and bank transfer. This sharing is limited solely to completing the specific transaction.

4.2 Technology Service Providers

Our partner technology companies process a limited amount of information for game operations, server hosting, and security monitoring. All such companies are contractually bound to uphold ace 356's privacy standards.

4.3 Legal Authorities

We are required to provide necessary information in response to court orders, lawful requests from investigative bodies, or legal obligations. In such cases, the member will be informed to the extent possible, unless prohibited by law.

5 Data Security Measures

ace 356 applies industry-standard technical and organisational measures to protect members' information. The main layers of data protection are:

• All data transmissions are secured through SSL/TLS encryption
• Stored data is protected with strong encryption technology
• Restricted access controls — only authorised staff can view specific information
• Regular security audits and system reviews
• Automated detection of suspicious activity
• OTP-based two-factor authentication for login

However, complete security of data transmitted over the internet cannot be guaranteed. It is therefore important to keep your account password confidential and avoid logging in from unfamiliar devices.

6 Data Retention Period

ace 356 does not retain members' information beyond the period necessary. The general data retention policy is as follows:

• Information for active accounts is retained for as long as the account remains active.
• When an account is closed, certain information may be kept for a defined period for legal compliance and fraud prevention purposes.
• Transaction records are retained for a set period as required by financial and legal obligations.
• Customer support communication records are kept for a limited period for quality control and training purposes.

Once the retention period expires, information is securely deleted or anonymised.

7 Member Rights

Every member of ace 356 has the following rights regarding their personal information:

7.1 Right to Access

You may request to see what information ace 356 holds on your account. We will provide this information within a reasonable time.

7.2 Right to Correction

If any of your personal information is incorrect or incomplete, you may request a correction. General information can be updated directly in account settings; for specific cases, customer support can assist.

7.3 Right to Deletion

You have the right to request deletion of your personal information under certain circumstances. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Once we receive such a request, we will act on it as quickly as possible.

To exercise any of the above rights, please contact our customer support. For more general questions about ace 356, visit our FAQ page.

8 Cookie Policy

The ace 356 website uses cookies and similar technologies to improve your browsing experience and help the platform function correctly.

8.1 Essential Cookies

These cookies are essential for maintaining login sessions and keeping the platform's core functionality running. Disabling them will prevent the site from working properly.

8.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and previous experience.

8.3 Analytics Cookies

These cookies collect statistics to help us understand which sections are most used and where the site needs improvement. They do not contain any personally identifiable information.

You can control or delete cookies at any time through your browser settings. However, removing certain cookies may cause some features of the site to stop working properly.

9 Minors and Age Restrictions

All services on ace 356 are intended solely for individuals aged 21 and above. We do not intentionally collect information from minors. Age is verified at the time of registration, and if any account is found to belong to someone under 21, that account will be closed immediately and the associated information will be securely deleted.

10 Policy Changes

ace 356 may update this privacy policy from time to time in line with changes to the service, legal requirements, or industry best practices. If any significant changes are made, we will notify members via email or app notification.

The date of the latest update will always be shown at the top of this page. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

11 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact ace 356 customer support. Our team is available 24/7 to assist in Bengali and English. For a general overview of ace 356 and more details about how we operate, visit our About Us page.

Protecting your personal information is the highest priority for ace 356. We are committed to always handling your information responsibly and never using it for improper purposes.